The company is committed to protecting any person who, in good faith, uses the whistleblowing mechanism or submits a complaint related to the company’s activities, from any form of retaliation, harassment, threat, or discrimination.

The company provides the following channels for all interested parties to submit complaints or grievances:

• Call center and Email: accessible via the contact page on the corporate website, available to any individual whether internal or external to the organization. In the case of telephone reporting, individuals who wish to remain anonymous may do so.
• Jira Service Desk, accessible to users of the company’s digital platforms.

Response times will not, under any circumstances, exceed one month. In accordance with applicable legislation, the company will acknowledge receipt of the complaint or report within a maximum of seven calendar days from the date of its submission.

All cases will be handled confidentially. Only the Quality Responsible and authorized personnel will have access to the information, and the identity of the whistleblower will be protected unless disclosure is legally required.

The company will follow up on every submitted complaint or grievance, applying the necessary measures to ensure the protection and safeguarding of the whistleblower, if required. In all cases, the company will offer the whistleblower the grounds for accepting grievance, the possibility to check the status of the complaint or grievance submitted and the final resolution.

All data collected through the whistleblowing mechanism will be processed in accordance with the company’s Privacy Policy and applicable data protection regulations.